Frequently asked questions

Here you will find an answer to the most frequently asked questions. If your question is not here, please contact us.

Please contact us
  • How many people can ride in a water taxi?

    We can take 12 passengers at a time in the fast water taxi and the MSTX 21. In the classic taxi, the maximum is eight. The rules are very strict. Even a baby carried in a sling counts as one full passenger.

  • How can I pay?

    You can pay beforehand by using the Watertaxi app. On board you can pay using pin or credit card.

  • Can I charge a taxi ride to my company?

    Companies that use our services regularly can pay on account. Just send a recent extract from the Chamber of Commerce to secretariaat@watertaxirotterdam.nl asking us to register your company as a client. We also sell vouchers, which can be used to pay for taxi rides. If you buy 100 or more vouchers, you will receive a 10% discount. To order vouchers, please contact secretariaat@watertaxirotterdam.nl.

  • How can I book a water taxi?

    Water taxi trips are easily booked through our online app or on the website www.watertaxirotterdam.nl. Another option of course is to call us on +31 (0) 10 403 03 03.

  • Can I book for a large group (more than 12 people)?

    Yes, provided we have enough boats available for this. For more information, please contact us by emailing info@watertaxirotterdam.nl.

  • Can I change or cancel my booking?

    You can cancel your booking free of charge until 15 minutes before the start of your trip.

  • Can I take a wheelchair or children's buggy in the taxi?

    Our water taxis are accessible for folding wheelchairs and buggies. It is important for people with physical impairments to know that you have to go down two small steps when boarding the boat. If you are not able to fold your wheelchair, you can still make use of the services of Watertaxi Rotterdam. Please make a request by sending an email to info@watertaxirotterdam.nl, you will be contacted to discuss the possibilities.

  • Can I take my bicycle with me?

    Yes. Bringing a bike is allowed, at your own risk, on the following ferry services: Charloisse Hoofd - Katendrechtse Hoofd and Piekstraat – Plantagelaan. On the RDM/Heijplaat - Marconistraat/M4H service bringing a bike is allowed only during morning and evening peak hours. See veerdienst afvaarttijden

  • Are dogs allowed on board?

    Yes, that's allowed. All dogs, large or small, travel free.

  • Can I become a captain at Watertaxi Rotterdam?

    You need to have a professional navigation licence, which you can obtain by working in the professional shipping sector. You also require a marine telephone operator's certificate. You can send an open application with CV to administratie@schipperscentralerotterdam.nl. For more information, please refer to www.schipperscentralerotterdam.

  • Under what weather conditions does the water taxi not sail?

    In case of extreme weather conditions (very heavy storm, ice, etc.), we may decide to stop our services. On our website we state when this is the case. In case of dense fog, only our ferry services sail, these are equipped with a radar installation.

  • I lost something, what should I do?